For customer service inquiries only, please mail
Our customer service team aims to respond to all e-mails within 24-48 hours.
All custom jewelry items may take up to 15 days of handmade production time to fit your needs accordingly.

Shipping time estimates are 3-5 weeks or less.

Please note shipping estimates depends on Customer location and might increase for your order during Public Holidays and busy periods.
Yes, Please check our Product Return and Refund Policy to know more.
Please mail with your order number including a video and photos of the fault. The pictures/videos of the product must show that the product is unused, has all the tags intact.
Extra charges like Import tax, duties and related Customs fees if applicable, are determined and charged by the Customs office of the destination country and the cost is not covered in payments you made to us. Please contact your local Customs office directly for further details.
Yes, we offer discounts and promotions. Make sure to sign up for our email list to receive news on special offers.
Don’t fret! Your tracking status may take 24hrs to update from pre-shipment status.
Please contact our team immediately if you need to change or cancel your order but we unfortunately cannot make any changes or cancel your order after it has left our warehouse.
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